Amerex is unique among the equipment producers as well as the parts and services providers. Why? Because Amerex not only engineers, designs and builds the equipment, we actively support the end users of the equipment after commissioning and hand-over with a Continuing Care Program. Amerex’s Aftermarket Parts and Service Group not only provides parts and routine services, but also seeks to continue to meet the emission and serviceability needs of our clients. This is accomplished by providing any support, advice, training, and operational follow up necessary to insure the equipment performs as designed with the goal that identifying problems early, be they equipment or process related, can be corrected before small concerns become big issues.
The Aftermarket Continuing Care Program begins prior to commissioning with a brief meeting and introduction of key client personnel to the Amerex Aftermarket staff. After commissioning, regular Aftermarket Group contact is initiated beginning with a detailed parts list, identifying critical parts which may need regular monitoring, preventative services or which may have long lead times. By identifying these items early and clearly, our clients know when and how to prepare for potential problems, thus ensuring long, continuous service from the equipment.
Our group also acts as the single source contact for the client for parts, services and maintenance. The end result is that the client does not have to track down Amerex. Amerex has a constant presence, there as part of the compliance team. We feel confident once you’ve experienced our service and integrity you will come to us this next time you need an APC system.
How we do this is demonstrated on the following pages:
- Audits and Inspections
- Spare Parts
- Maintenance services
- Rebuilds, major repairs, upgrades
- Remote Monitoring
- Technical Services
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